Banfield Pet Hospital

Very kind and direct staff, love the honesty and willingness to advise and answer questions. The insurance is a life saver as well. Everything’s in one place

I have been with Banfield for six years while I was in California just recently moved to Tennessee and had my file transferred over to the Banfield on Wilma Rudolph had one visit there and it has been the most horrific experience ever please pet owners do not bring your animals here. All they care about is money they do not care about your pet. They don’t care about communicating the care for your pet. They lie to you. They don’t tell you the truth. Nobody could give you direct answers and when you call them out on it, they are quick to tell you not to bring your pet back anymore. This was the most terrible operation I have ever been to please please do not bring your pet here.

Great place and wellness plans that would save you a lot of money.

The Banfield system was down so they could not remove a medical waste charge and wanted us to leave our card so they could charge it later. The cashier called Jacqueline for help. Ofc we felt uncomfortable with that and offered to pay by check minus the $6.12 fee. Jacqueline came back and informed us that she was wrong since they could not remove the charge and since our dog was not on the wellness program, we did own the $6.12. It was the most unprofessional uncomfortable dishonest way to charge someone when the Banfield system does not run properly the customer should not be made to pay random fees.